JOB ANNOUNCEMENT
(Please Post)

Intake Specialist (Ukiah Regional Office)
Ukiah, California

Full-Time
Temporary

POSITION: Intake Specialist

TO APPLY: Send cover letter describing interest in the position, résumé, three professional
references (including name, title, telephone number and email address) to:

Angélica M. Millán, Managing Attorney
Legal Services of Northern California
421 N. Oak St.
Ukiah, CA 95482
amillan@lsnc.net
If sending application via email, please attach materials as a single PDF.

APPLICATION
DEADLINE: August 15, 2023

START DATE: September 1, 2023

ORGANIZATION DESCRIPTION:

Founded in 1956, Legal Services of Northern California (LSNC) provides high quality civil legal
assistance to people with low income, older adults and persons with disabilities in more than 23
northern California counties. LSNC has eight field offices and several special projects. The Ukiah
Regional Office provides information, advice and representation to low-income people, older
adults and people with disabilities in Mendocino and Lake Counties.

RESPONSIBILITIES:

Under the supervision of the managing attorney, intake specialists and paralegals conduct intake
by phone and in person with prospective clients and provide limited legal information and
referral assistance to the public on a range of civil legal matters including public benefits,
healthcare access, housing, issues affecting older adults and other civil legal matters.

1. Interact with applicants and clients on the phone, over e-mail, and in person.
2. Determine client/applicant's eligibility by phone or in person.
3. Accurately gather and input clients’ eligibility and factual information into case

management system.
4. Determine the nature of the client's problem, conduct appropriate research or factual

investigation and consult with/report findings to the appropriate attorney.
5. Under the supervision of an attorney, convey legal assistance and advice to both

telephone and walk-in clients.
6. Schedule interview, outreach and clinic appointments.
7. Evaluate appropriateness of referral agencies and groups.
8. Provide clients with proper referrals to volunteer attorneys, community groups, advice

letters and self-help packets, and other appropriate resources.
9. Screen cases for significant issues.
10. Participate in case reviews and staff meetings with advocacy staff.
11. Prepare routine correspondence.
12. Under the supervision of an attorney, edit and prepare legal documents in conformance

with applicable court rules and/or applicable regulations.
13. Coordinate and conduct legal education presentations to members of the community

including in-person and by videoconference with occasional travel in Mendocino and
Lake counties.

14. Serve on LSNC committees, where appropriate.
15. Attend appropriate training sessions and seminars.
16. Occasional travel within LSNC’s service area for training and meetings.
18. Perform additional duties as assigned consistent with qualifications.

QUALIFICATIONS

Knowledge/Skills: Knowledge of poverty law, strong client interviewing techniques, computer
research methods, familiarity with community resources and counseling methods. Excellent
reading and comprehension skills; strong oral and written communication skills; ability to
analyze, develop and implement work plans; ability to work independently and accept
supervision; ability to use the phone in a professional and courteous manner; ability to take notes
and document activities in an organized manner; ability to work under deadline pressure; ability
and desire to work with/for older adults and low-income individuals, ability to empathize with

the client community and community organizations; good listening skills and ability to make
clients feel at ease during all interactions; ability to evaluate, assess, and make proper referrals.

Experience and Education: Two years of college education, or two years of prior significant
experience providing direct services to older adults, low-income individuals or other underserved
communities.

Language: An ability to relate to the client community and communicate with clients; bilingual
in English and another language commonly spoken in our client communities preferred but not
required.

SALARY RANGE: $3,451 (Step 1) to $4,221 (Step 15) per month DOE
See LSNC’s Policy on Salary Scales and Scale Placement at
lsnc.net

BENEFITS: Legal Services of Northern California offers an excellent fringe benefit
plan.

LSNC PROVIDES A BILINGUAL BONUS FOR EMPLOYEES WHO SPEAK A SECOND
LANGUAGE, OTHER THAN ENGLISH, COMMONLY SPOKEN BY CLIENTS WHEN THE
SECOND LANGUAGE IS USED ON THE JOB FOR WHICH THE PERSON IS EMPLOYED.

LSNC IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION
EMPLOYER AND ENCOURAGES WOMEN, PEOPLE OF COLOR, PEOPLE WITH

DISABILITIES, OLDER PEOPLE, AND LESBIAN, GAY, BISEXUAL, AND
TRANSGENDER PEOPLE TO APPLY.